FAQs

  • Do you ship to my country?
    • We offer WORLDWIDE SHIPPING for most of our orders (unless specified on the product page) so it's very likely we can ship to your country including UK, Ireland, New Zealand, Australia, Canada, and more!  Orders outside of the US generally take 2 to 4 weeks  to arrive.
  • How long does it takes for an order to arrive?
    • Order processing time takes 1-5 business days before shipment. Deliveries can take up to 1 week to 3 weeks for the United States. You can 'CONTACT US' or email support@genesischarm.com for specific shipping times.
    • If you have any questions about our shipping times, please contact us and will be happy to help!
    • PLEASE NOTE: If we have already sent your order we will not be able to issue you a refund.  
    • For third tier countries, we can only offer proof of shipment, we are not responsible for missing, miss delivered, or damaged items once they are shipped as tracking is not available
  • Do you offer a refund if the product is not as described?
    • We offer a full refund on your order if the product is not as described. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at support@genesischarm.com and we will get back to you as soon as possible.
  • Can I change my shipping address after I place my order?
    • For change of shipping address after your order has been placed, please contact us so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.
  • Can I have a tracking number?
    • In certain countries we cannot provide tracking as it is not available.  
  • I ordered 2+ items, but only received one... where's my order?
    • We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
  • Why have I not received any order confirmation details?
    • Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process we send 2-3 emails, including an order conformation and a shipping notice.

      If you believe you may have entered your email incorrectly please contact us and we will fix it for you.
  • Are the "FREE" items really free?
    • YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00 :) 

 

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