Return/Refund Policy

Return/Refund Policy

As a customer, you have 30 days from the delivery date to return the product to us to get a refund. Before returning your product, please contact us at cs@GenesisCharm.com to get information for return instructions. 

Shipping fees are non-refundable.

Refunds may take 3-5 business days to show up on your bank statement as a credit. 

Return Address:

Attn: GenesisCharm

2875 W Ray Rd Suite 6-263

Chandler, AZ 85224

When returning an item to us, please put your original Order ID on the package for easier returns.

We don't provide Return Label for returned items. You will be responsible for shipping the product back to us.

Exchanges:

We replace items if they are defective or damaged. Please contact us within 30 days of the delivery date for any issues to be qualified for an exchange. 

Missing/Lost Packages:

We replace any missing or lost packages free of charge. 

Incorrect Address:

We are not responsible for replacing your order if you gave incorrect shipping address. You are responsible for entering correct information at the time of the purchase. 

If we receive the item back at our warehouse, we will be happy to contact you for correct address and reship the product.