We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Genesis Charm will not be held liable to any lost or misroute parcels.
If your product is broken or it has any defects, we will exchange it for free.We don't accept a refund request in this case.
If the quality is not as expected or if you don't like it or you have changed your mind and no more need the product, we won't be able to issue a refund.
Additional non-returnable items:
Please do not send your purchase back to the manufacturer.
We don't refund shipping costs under no circumstance!
We reserve the right to reject an exchange if the product is as described and if it works properly!
If your item hasn't reached you, but it shows to be delivered, you must contact the carrier and if you can't find the product, we will ship it again.
Exchanges (if applicable)
We only replace items if they are defective or damaged.We require a photo or a video to prove the issue. If you need to exchange it for the same item, send us an email at email@example.com . You can also choose another product, that is listed at the same price.
Any discounts that were applied to the original order won't be considered.
We don't accept exchanges if wrong size was ordered.
Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.
Canceling an order
If you have placed your order by mistake or you have changed your mind, we will be able to cancel it only in the first 6 hours. If 6 hours have passed, we won't accept the cancellation request.
RETURN YOUR ITEM:
We kindly ask you to never send the product back to the address on the package.We are not able to verify the returns to that address where all the items will be distroyed.
If you send your product to the same address that is on the package, we won't be responsible for a refund or exchange.