We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Genesis Charm will not be held liable to any lost or misroute parcels. 

If your product is broken or it has any defects, we will exchange it for free.We don't accept a refund request in this case.

If the quality is not as expected or if you don't like it or you have changed your mind and no more need the product, we won't be able to issue a refund.

Please contact us within 48 hours after receiving yours.
Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. 
We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival.

Additional non-returnable items:

  • Health and personal care items
  • Electric products
  • Creams and liquids

Please do not send your purchase back to the manufacturer.


We don't refund shipping costs under no circumstance! 

We reserve the right to reject an exchange if the product is as described and if it works properly! 

If your item hasn't reached you, but it shows to be delivered, you must contact the carrier and if you can't find the product, we will ship it again.

Exchanges (if applicable)

We only replace items if they are defective or damaged.We require a photo or a video to prove the issue. If you need to exchange it for the same item, send us an email at . You can also choose another product, that is listed at the same price.

Any discounts that were applied to the original order won't be considered.

We don't accept exchanges if wrong size was ordered.


Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.

Once the item is received at the warehouse, we can repack, re- label, and reship them however you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order please be careful on the information that you provide. 
If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake. 

Canceling an order

If you have placed your order by mistake or you have changed your mind, we will be able to cancel it only in the first 6 hours. If 6 hours have passed, we won't accept the cancellation request.


We kindly ask you to never send the product back to the address on the package.We are not able to verify the returns to that address where all the items will be distroyed.

If you send your product to the same address that is on the package, we won't be responsible for a refund or exchange.

Thank you 

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