All items in store take 1 - 5 business days to process. Please add processing time to your shipping estimate below.
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
|Location||Estimated Shipping Time|
|United States||10-30 business days|
|Canada, Europe||15-40 business days|
|Australia, New Zealand||15-45 business days|
|Mexico, Central America, South America||20-60 business days|
|Middle East (UAE, Saudi Arabia)||20-40 business days|
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at Support@GenesisCharm.com as soon as possible. However there is a 72 hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.
GenesisCharm is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
GenesisCharm will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
We ship the products from different Warehouses around the world, most of them will arrive from USA, China, Europe and some from our Amazon Warehouse.
If the order arrives at your country and...
GenesisCharmreserves the right to abandon the package(s) and will not be responsible for any refund.
How much does it cost?
Shipping charge is free on orders above 50$.
For giveaway items, the customer will be charged insured shipping & handling which varies depending on location.
Do we ship products internationally?
Yes, GenesisCharm serves as a global provider catering to customers across the world.
If I order multiple products, can they be shipped in the same package?
To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed for shipping in our warehouse.
I’ve put down the wrong shipping info/size order/variant order! What do I do?
Prevention is this best protocol for this scenario. Please triple check that all information submitted is correct when following the purchasing process. If you do happen to make any error, please contact email@example.com as soon as possible and we will try and correct the error. As our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. All customers will be subject to re-purchasing the desired items if an error occurs.
Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.