At Genesis Charm, we are dedicated to ensuring that your experience with our products is optimal.
We backup each of our electronic products with a 1 year limited warranty and a5 years gold warranty. If your item was purchased through an authorized or third-party retailer, we advise you to contact the retailer directly if you have a question about returning an item.
1 Year Limited Warranty
We will repair or replace, at our sole discretion, any defective item. We will return the Equipment to a properly functioning state. To obtain performance you must be the original purchaser and be able to provide us with the original, dated proof of purchase for the item. This Limited Warranty extends only to Customers.
Limited warranty is not refundable in any circumstances.
Warranty coverage does not extend to damages and/or defects resulting from:
- Accidents, abuse, misuse, improper installation, or any manner of tampering.
- Usage of wrong electrical supply/voltage.
- Usage not in accordance with the operation instructions manual.
- Any unauthorized repairs.
- Any alteration or modification made to the Product.
- Corrosion, rusting or stains.
- Improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the Product.
- Losses, damages, defects and malfunctions caused by fire or acts of God.
5 Years Gold Warranty
We will replace or refund any defective item, for any reason.
You will be informed about the returning methods and you will receive a replacement or refund after your product has been inspected.
This Gold Warranty extends only to Customers. To obtain performance you must be the original purchaser and be able to provide us with the original, dated proof of purchase for the item.
Gold warranty is not refundable in any circumstances.
The Extended Warranty Disclosure
Our maximum liability under this Limited Warranty is limited to the cost of repairing or replacing defective item. We shall not be liable to you for incidental and consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. We have provided this Limited Warranty pursuant to an agreement between the Distributor and us. All our obligations under the agreement run solely to the Distributor. Under no circumstances shall you or anyone else ever be deemed to be a third-party beneficiary of the agreement.
Genesis Charm reserves the right to refuse any return or warranty claim if the required information for a return/warranty claim cannot be provided.
Genesis Charm shall reserve the right to modify or change the terms and conditions herein due to change(s) in availability of Products and/or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, without prior notice.
Proceeding with Product usage, it means the purchaser/user have read, understood and agreed on the Genesis Charm’s warranty terms and conditions and also acknowledges that Genesis Charm’s limitations of liability are reasonable and within the context and circumstances under which it is applied on.
In the event that the product is out of stock, obsolete or beyond repair, Genesis Charm reserves all rights to replace the product with another similar value as deemed appropriate subject to availability.
Genesis Charm reserves the right to amend the terms and conditions of the extended warranty at any point of time deemed necessary.
To purchase a warranty for multiple items, please purchase one for each item and add them to your cart individually.
Personal Data Protection
Please be assured Genesis Charm does not share your information with third parties.